Course Descriptions

The BOMA Tenant Retention eSeminar consists of 6 modules. Each module is followed by a quiz. There is a final exam at the end of the program.

Module 1: Emerging National Trends

Trends that are changing the business climate within Corporate America and impacting the real estate industry and customer behavior.

Presentation Time: 10 minutes
Estimated Learning Time: 20 minutes

Module 2: Emerging Real Estate Industry and Tenant Trends

Real estate cycles and trends, and how they are reshaping customer service and tenant retention and satisfaction.

Presentation Time: 30 minutes
Estimated Learning Time: 60 minutes

Module 3: Tenant Satisfaction

The building features, amenities and services most important to tenants.

Presentation Time: 27 minutes
Estimated Learning Time: 55 minutes

Module 4: Creating a Tenant-Centric Company

Creating world-class service and lasting tenant relationships.

Presentation Time: 24 minutes minutes
Estimated Learning Time: 50 minutes

Module 5: Methods for Measuring Tenant Satisfaction

Why it's important, survey techniques, and assuring a successful survey process.

Presentation Time: 25 minutes
Estimated Learning Time: 50 minutes

Module 6: Steps to Achieve Best in Class Tenant Satisfaction

10 steps to achieve the highest level of tenant satisfaction and retention.

Presentation Time: 10 minutes
Estimated Learning Time: 20 minutes

eSeminar Price: $150 US BOMA Members; $250 US BOMA Non-members
     

Includes: 6 Modules, eSeminar Workbook, and the ability to email questions to the presenter.

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