Click an entry below to view your area of interest.
Q) What is an "eSeminar"?
A) An eSeminar is a training program delivered over the internet/web using
Internet Explorer and streaming video via and embedded Windows Media Player.
Before you begin your eSeminar, please visit the Check Your System link to ensure that you have the right website technical requirements.
For further assistance, visit the Technical
Support link to contact a Customer Care Representative.
.
Q: What kind of technical requirements are required to access the eSeminar?
A: A full list of technical requirements is listed on our Check Your System link on the top menu of this website. When you click on this link, you will see whether you have the right technical requirements to view the eSeminar. You do not need to purchase any special software to view the eSeminar.
Q: How do I register for and access the eSeminar?
A: Follow these easy steps:
Q: What do I do if I forget my password?
A: If you forget your password, our system can automatically email it to you. Click on the Start Here button, then click on the login button. Click on the Forgot Your Password link at the bottom of the login page. Fill in the required information and submit. You should receive your password via email within a few minutes.
Back to TopQ: What forms of payment do you accept?
A: eBridge currently accepts Visa and MasterCard. All payments are facilitated online through our secure payment system.
Q: How will I know whether my payment has been processed?
A: You will receive an email confirmation of registration. Please keep this email for your records.
Q: How do I request a refund?
A: If you are not satisfied with the eSeminar for any reason, you may request a refund at anytime before completing the eSeminar. Please email your request for refund to info@ebridge.tv
Back to TopYour privacy and security are important to eBridge. Please click here to view our Privacy Policy.
Back to Top
Q) I can't get to the Course Outline page after logging in or the Payment page
keeps coming up.
A) This is usually a problem with cookies not being enabled in the browser.
Navigating the website correctly requires that your cookies be turned on.
Additional Information
Cookie settings are generally set by the users company as they are
"on" by default when the browser is installed.
In Internet Explorer 4
Click "Tools / Internet Options" in the browsers menu.
Click the "Advanced" tab.
Scroll down to "Cookies".
Click "Always accept cookies" or click "Prompt before accepting cookies" if you
desire.
Click "Ok".
Close all browsers and re-login.
In Internet Explorer 5
Click "Tools / Internet Options" in the browsers menu.
Click the "Security" tab.
The zone should be set to the "Internet Zone" (the planet or a blue 'e').
Click "Custom Level...".
Scroll down to "Cookies".
Both cookie settings should be set to "Enable".
Click "Ok".
Click "Ok" again.
Close all browsers and re-login.
In Internet Explorer 6
Click "Tools / Internet Options" in the browsers menu.
Click the "Privacy" tab.
Set the "Setting" slider to "Medium".
If you use a different privacy setting you can explicitly select the domain
name that you want to allow cookies from.
Click "Edit".
Enter "www.ebridge.tv" in the "Address of Website" field.
Click "Allow".
Click "OK".
Click "OK" again.
Back to Top
Q) I can't Register or Login to the website or website pages don't seem
work correctly all I get is a blank screen. Or I click a link in the menu and
nothing happens.
Q) I click a link in the menu and nothing happens.
Q) When I click "Check Your System" I just get a blank screen or a
message telling me that JavaScript and Scripting is disabled.
Q) When I try to view the demo video or course videos I just get a blank
screen or a message telling me that JavaScript and Scripting is disabled.
A) This is usually a problem with JavaScript or Scripting not being
enabled in the browser. Navigating the website correctly requires that JavaScript
and Scripting be turned on.
Additional Information
JavaScript and Scripting is generally "on" by default when the browser is
installed. Many websites including this one use JavaScript and Scripting to
provide dynamic web pages and a higher level of functionality to the user that
can't be achieved with scripting turned off.
In Internet Explorer 4
Click "Tools / Internet Options" in the browsers menu.
Click the "Advanced" tab.
Scroll down to "JavaScript or Scripting".
Click "Enable".
Click "Ok".
Close all browsers and re-login.
In Internet Explorer 5 and 6
Click "Tools / Internet Options" in the browsers menu.
Click the "Security" tab.
The zone should be set to the "Internet Zone" (the planet or a blue 'e').
Click "Custom Level...".
Scroll down to "Scripting".
The "Active scripting" setting should be set to "Enable".
Click "Ok".
Click "Ok" again.
Close all browsers and re-login.
Back to Top
Q) Why do I see Canadian dollars on my receipt and credit card bill?
A) eSeminars use a Canadian online payment system. To allow payment by
American Express or MasterCard the amount of the eSeminar must
be billed in Canadian dollars for financial institution/credit card transaction
reasons. We choose an exchange rate to ensure that the amount displayed on your
American Express or MasterCard bill is less than or equal to the $150.00 US
equivalent (for example). As indicated on your receipt the amount
is $225 CDN (for example) when your actual bill arrives American Express will have
converted it back to something less than $150 US due to the Canadian dollar
exchange rate.
Back to Top
Q) I didn't receive my email confirmation / receipt.
A) Either the online or the email receipt is valid as your proof of
purchase. Please print the online receipt for your records.
Additional Information
Occasionally (very rarely) email can get lost but the most common reason for
missing email from the eSeminar system is an incorrect email address. On the login
screen for your eSeminar is a check box labeled "Update Your User Information
After Login". This allows you to change your personal information including your
email address.
Back to Top
Q) I can't get to any of the secure areas of the website like the registration
page or the login page.
A) The website uses a Security Certificate to protect users personal and credit
card data. This data is transmitted through a separate channel from regular
web browsing called SSL (Secure Socket Layer).
Additional Information
You can determine when you are using a secure website if there is a little yellow
padlock in the bottom right of your browser window during secure transactions.
You may also receive a browser message notifying you when you are entering and
leaving a secure transactions area.
In Internet Explorer 4
Enable SSL
Click "Tools / Internet Options" in the browsers menu.
Click the "Advanced" tab.
Scroll down to the "Security" section.
Both SSL settings should have a check mark beside them.
Click "Ok".
Close all browsers and re-login.
In Internet Explorer 5 and 6
1) Your security settings should be set to "Internet Zone".
Click "Tools / Internet Options" in the browsers menu.
Click the "Security" tab.
The zone should be set to the "Internet Zone" (the planet or a blue 'e').
2) Enable SSL
While in the "Internet Options" dialog box.
Click the "Advanced" tab.
Scroll down to the "Security" section.
Both SSL settings should have a check mark beside them.
Click "Ok".
Close all browsers and re-login.
Back to Top
Q) How do I change my personal information or password?
A) You can change your registration information on the login page where
there is a check box labeled "Update Your User Information
After Login" that can be used to edit your registration information.
Back to Top
Q) Why do I get an Adobe Acrobat dynamic link library error.
A) If you do not have version 3.0 or better of Adobe Acrobat Reader the
websites Acrobat detection may generate an error.
Update to the latest version of Adobe Acrobat.
Q) Where to I get the learning materials for the eSeminar.
A) All materials are available online as adobe PDF (Portable Document Format)
documents. You can view them online with Adobe Acrobat or use Acrobat to print
them out.
Back to Top
Q) What kind of internet connection do I need to view an eSeminar.
A) eSeminars were designed to accommodate a dialup connection for a
56 Kb/s modem or better. We have designed for inefficiencies at this dialup connection speed,
but there does need to be 35-40 Kb/s of actual bandwidth present for satisfactory
streaming video transmission. Regrettably, 28 Kb/s is not going to produce a good
viewing experience. For very poor connections the eSeminar can be set to
"Audio Only" which eliminates the video and reduces bandwidth requirements.
Poor Connections
You may want to try at different times during the day (if possible), to see
if there is a period of time in which less 'noise' is present on the phone line.
Back to Top
General Streaming Video Information
1) Firewalls should not be set to block out streaming video file types
".wmv, .wma, .asf and .asx".
Unfortunately corporate firewalls restricting access to streaming media is an
ongoing concern. This is ultimately an education issue for business as more
and more streaming media becomes business oriented. At this point opening
firewalls to streaming media must be done on a business by business basis.
If a company desires to train employees with this method they will need to
work with their system administrators to allow this media type through their
firewalls.
Since home based internet connections are generally not behind firewalls this
should not be a problem. If you have a home firewall and encounter this problem
then check your documentation about allowing file types.
2) The seminar video streams over the HTTP port so if web browsing is allowed
at your company then streaming video should be available.
Back to Top
Q) Why can't hear anything while the video plays?
A) Please ensure that your system has a sound card. Since eSeminars
incorporate streaming video with sound a sound card is required to get the
full learning experience from the website.
A) Make sure that your audio is not "muted".
Checking that your audio is not "muted"
While the video is playing.
Double click the "Speaker Icon" in the lower right hand corner of your computers
screen and make sure nothing is "muted" (ie no check marks in the boxes
labelled mute).
Make sure the sliders are all set to a high enough volume (up is higher volume).
No Speaker Icon?
If the "Speaker Icon" is not there then ...
Click the "Start" button in the bottom left of your computers desktop
(your computer screen).
Click "Settings / Control Panel".
Double click the "Sounds" icon.
Click the "Audio" tab.
Click the "Volume", "Settings" or "Properties" button to adjust your sound card
settings.
(Note: your operating system and sound card settings may vary.)
Click the "Sounds" tab.
You can also click "Show volume control on the task bar" if you wish to use the
first set of instructions above to get to your sound settings more easily.
Back to Top
Q) The system check does not tell me what my Windows Media Player version is.
How do I determine what version of Windows Media Player I have?
A) Depending on your browser the system check may not be able to determine
your version of the Windows Media Player.
Determine your Windows Media Player version
Click the "Start" button in the bottom left of your computers desktop
(your computer screen).
Click "Programs / Accessories / Entertainment / Windows Media Player".
Alternatively: click Start, click Run, type mplayer2, and then click OK.
When the Windows Media Player is displayed
Click "Help / About Windows Media Player" in the menu.
Your version of Windows Media Player needs to be Version 6.4 or above.
Q) Why does a window or page appear that says "Directory Listing Denied"
in the video player window?
Q) Why do I get a script error in the video player window?
An error has occurred in the script on this page
Line 226
Char 3
Error: Object doesn't support this property or method.
Code 0
Q) Why do I get an object not found message in the video player window?
"HTTP/1.0 404 object not found"
A) This error occurs when you click a video player button before the
video begins to play. The reason is that the video player hasn't finished
initializing. Please wait for the video to play before accessing the video
controls.
Q) Why do I get the message "Invalid File Format" in the video player
window and no video appears?
A) You may have video disabled in your browser settings.
Enable video files in your browser
In Internet Explorer 4, 5 and 6
Click "Tools / Internet Options" in the browsers menu.
Click the "Advanced" tab.
Scroll down to the "Multimedia" section.
Ensure that "Play videos" or "Play Videos in Web Pages" is selected.
Click "Ok".
If this does not correct the problem you can install Internet Explorer 5.5 or
higher as this bundle includes Windows Media Player and will install with the
default browser settings that eSeminars are programmed for.
While you are viewing multimedia content with Windows Media
Player, one of the following error messages may appear:
The connection to the server has been lost.
(Error=C00D0029)
Cannot open http://www. domainname.com/
filename. Please verify that the path and filename are correct and try
again. (Error=C00D0029)
One of two problems may have occurred:
To resolve this issue, use the appropriate method:
When you attempt to open an audio file using Windows Media
Player, you may receive one or more of the following error messages:
This issue can occur for either of the following reasons:
To resolve this issue, verify your proxy settings are
configured correctly, and verify your HTTP transport settings in Windows Media
Player. To do this, follow these steps:
Question:
Why won't content play?
Answer:
The server may be
down, the file may not be in a supported format, the content may have been
moved, or the URL to the content may be wrong. In some cases, network congestion
may cause the
player to time out; keep trying, or try again later when the network is less
congested.
Question:
Why can I
play content from some sites but not others?
Answer:
Your computer may
be behind a firewall that has not had the appropriate ports opened for use with
Netshow Services. However, if a server has HTTP streaming enabled, Windows Media
Player can take advantage of its protocol rollover capabilities and receive the
file through HTTP instead of the typical (and optimal) streaming protocols. This
is why you can receive content from some sites but not others. For the best
quality and consistent results, encourage your administrator to open the
appropriate ports on the firewall to permit streaming. Other issues that
might prevent you from being able to play the content include: The media may not be
created in a supported format, Or you may not have access to the appropriate
codec that is required to playback the file.
Question:
Content plays, but there are a lot of pauses and the player
says "buffering."
Answer:
The player is most
likely experiencing network congestion. This means that there is not enough
available bandwidth to stream the selected file. When you are using a TCP
connection, the data in the player's buffer is used to supplement the stream
until the buffer is used up. Once the buffered data is gone, the player pauses,
replenishes the buffer, and then resumes playing, using the new buffer to
supplement the playback stream bandwidth. This cycle continues until network
conditions improve. Try again when the network is less congested, or select
content that is authored for lower bandwidths.
Question:
You can play media content in Media Player, but the
quality is poor.
Answer:
Content that is
served by Windows Media Technologies is created for specific bandwidth ranges.
If the content is created for a 100-Kbps or 300-Kbps connection, but Internet
traffic is heavy, the NetShow Services server starts to drop the frame rate
(frames per second) to compensate for increased network congestion. This may
cause the video to be jerky and uneven.
Try again when the
connection is better, or make sure to select content that is targeted for the
bandwidth that you have available. Even if your connection can handle higher
bandwidth, playback may work better if you select a lower bandwidth during
periods of heavy network traffic. You might want to try increasing the buffer
for playing back streaming media.
The audio or video quality may also be
poor because of the content creator's compression choices. To compress content
for play over constrained-bandwidth networks such as the Internet, mathematical
algorithms that are named "codecs" are applied to the content. The content
creator's codec selection greatly influences the quality that you see or hear.
For example, if the content creator prioritized audio quality over video quality
or frame rate, you may enjoy the audio but be frustrated by the
video.
To change
the buffer setting, try these steps:
Back to Top1. Start Windows Media Player.
2. On the Tools menu, click Options.
3. In the Options dialog box, click the Performance tab.
4. In the Network Buffering section, click Buffer and then add 30 seconds (60 seconds is the maximum). This may improve playback, but increasing the buffer causes the system to wait longer before starting to play streaming media while the player fills the buffer.
Q) Can my Mac view eSeminars?
A) No, eSeminars use a Microsoft Windows Media Player 6.4 Active X object
to play video and Microsoft does not provide an Active X object or plug-in in
Internet Explorer for the Mac.
At this time, our eSeminars are designed for the PC Microsoft Windows platform
(which includes Internet Explorer and Media Player, both Windows applications),
This explains why Mac users are unable to view any of the demos.
We apologize for any inconvenience this may have caused Mac users. We sincerely
appreciate interest in the eSeminars and encourage users to consider taking the
eSeminar if they have access to a PC as Mac access is not planned at this time.
Back to Top
To view seminars, we require that you have Window Media Player Series 9 installed on your computer. However, Windows Media Player Series 9 does not support Windows NT.
For Windows NT users, you MUST click on the Download Here! link below and download the patch called : Windows Media Video 9 VCM